Contact Us
Have a question, found a bug, or want to share feedback? We'd love to hear from you. Reach out directly and we'll get back to you as soon as possible.
Frequently Asked Questions
Why does Weather Ultra need my location?
Weather Ultra uses your location solely to provide accurate, real-time weather conditions and forecasts for where you are. Location data is never stored on our servers or shared with third parties.
How do I add or manage saved locations?
Tap the search icon in the top-right corner to find a new location. You can save it by tapping the bookmark icon. Manage your saved locations from the Locations list in Settings.
My weather data seems out of date. What should I do?
Pull down on the main screen to force a refresh. If the issue persists, check that you have an active internet connection and that location permissions are enabled for Weather Ultra in your device Settings.
When Contacting Support
To help us resolve your issue quickly, please include the following in your email:
- Your device model (e.g. iPhone 15, iPhone 16 Pro)
- Your iOS version (e.g. iOS 18.3)
- A brief description of the issue and the steps to reproduce it
- Any screenshots that may help illustrate the problem
The more detail you can provide, the faster we can help.